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Tally-Up! Frequently Asked Questions

How long have you been in business?
How about support?
Do you provide training? 
Do you do data entry for your clients?
Does Tally-Up! adhere to the current Federal Tax laws?
Will we get state tax updates throughout the year?
How about interfaces between Tally-Up! and our payroll systems?
What do you charge?
How much for the Tally-Up! program itself?
How can I get Tally-Up!?
Can we get  Tally-Up! from any other source?
I've heard that some programs can calculate gross-ups as many as ten different ways. How many ways can Tally-Up! calculate gross-ups?


How long have you been in business?

We formed HR Solutions, Inc. in February, 1991, but we have been creating relocation tracking programs since 1985. To date, our product has tracked relocation information for more than four million transferees. 


What support do you provide?

We provide free programming support (bug fixes and updates) ourselves. We also answer questions about how to use the many Tally-Up! features and options.

We answer all calls ourselves.  No phone menus, and rarely a voice mail.  Not only do we support our customers, we learn from them.  In 2005, we made more than 30 mid-year enhancements to the program based on customer needs.  We asked our customers about their wishes for the system, and added many new features in Tally-Up!. 

We stay connected with our customers until their problem is resolved.  We have been known to stay on the phone for hours while a network glitch was diagnosed and resolved.

Many times our customers  have expressed their surprise about how responsive we are to their needs.  Our success depends entirely on your satisfaction.  If you have a problem, we have a problem, even if it's not our fault. 

We never charge for this support.  Never.


Do you provide training?

We provide "how to" training through our telephone support.  We have spent hours with customers (especially new customers) "walking through" our program.  We love helping users achieve their goals.  


Do you do data entry for your clients?

No, but we know some good people who do, and will gladly recommend them.


Does Tally-Up! adhere to the current federal tax laws?

Yes.  And if the tax laws change throughout the year, we provide an automatic update to keep you current.  


Will we get state tax updates throughout the year?

Yes.  Absolutely.  Automatically.  Immediately.  Never a charge.


How about interfaces between Tally-Up! and our payroll systems?

We provide a free utility to import data into the Tally-Up! database.  Further, Tally-Up! has the ability to export data for import into your systems without special programming.


What do you charge? 

You pay by then Tally-Up! transferee license.  You buy a block of licenses; using one for each transferee.   If you run out, just call us and order another block.   If you don't use all of your licenses, Tally-Up! automatically moves the the unused licenses to next years Tally-Up! system when it is installed!


How much for the Tally-Up! program itself?

There is no charge for the Tally-Up! software. You pay only for the transferee licenses. 



How can I get Tally-Up!?

The easiest way is to call, however, you have a number of options. Click here to learn more about ordering.


Can we get  Tally-Up! from any other source?

Absolutely not.  HR Solutions is the sole source for Tally-Up!. 


I've heard that some programs can calculate gross-ups as many as ten different ways. How many ways can Tally-Up! calculate gross-ups?

Gross-up calculations in Tally-Up! are determined by your Tally-Up! Company Options. There are 13 options in Tally-Up! that produce more than 200,000 gross-up methodologies. Over 90 percent of our users use the default settings, but there is virtually no limit to the control you have over gross-up calculation. 

 


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